This new edition of Highly Recommended has been completely revised to take account of innovations and changing practices within the sector. Highly Recommended 1 and Highly Recommended 2 provide students with simple, functional language for dealing with customers and colleagues in a variety of situations, from taking reservations to dealing with complaints. The course offers a straightforward approach to developing speaking and listening skills in the context of the hotel and catering industry. Topics reflect real-life situations Structured speaking activity at the end of each unit Clear focus on key functional language and topic-related vocabulary Language review sections with additional explanations and 'Test yourself' exercises for consolidation 'Glossary' and 'More words to use' help develop specialist vocabulary